Free Means Free!
|At OutdoorPolyFurniture.com, free really means free - all poly outdoor furniture ships for free to destinations within the contiguous United States; and if you return an item in accordance with our Money Back|
Guarantee, we do not deduct the outgoing shipping cost from your credit. That's true free shipping and it is our way of standing behind our products. "Free" might mean something else at other web sites; and we invite you to compare.
How will my Outdoor Poly Furniture ship?
All poly furniture ships factory direct to you from its manufacturer. This means your furniture only ships once, resulting in the lowest possible cost to you. Shipments are made via UPS, FedEx Ground, USPS and Common Carrier. Except where noted, all items ship flatpacked, ready for final assembly by you. Always provide us with a physical house or business address and always give us a daytime phone number. Multiple item's ship UPS and FedEx orders may ship and arrive separately. Larger items/orders ship by Common Carrier, the freight company will contact you by telephone to arrange final delivery. Customers may have to work with the delivery driver to assist in the removal of larger items from the truck at curbside. Some trucking companies offer lift-gate services for larger deliveries, understand that this is an optional service and may involve additional charges above FREE shipping.
Do I have to be home to receive delivery?
Other than for large and fully assembled items that are noted as traveling by Common Carrier, you do not have to be home to accept delivery - so ship to a location that is most convenient for you!
Where do you ship for free?
Free shipping is offered to residential and commercial destinations within the contiguous United States. Free shipping is never offered to Hawaii, Alaska or Puerto Rico. Shipping is not available outside the USA. We do regret, we cannot ship to PO and APO boxes, not because we do not support our troops, but because UPS and FedEx Ground do not deliver to APO boxes. Some of our customers from outside the USA have used Bongo, MyUS.com and MyAmericanShopper.com.
What about damages during shipping?
High-density poly furniture is rarely damaged during shipment. However if you receive a damaged item, we will work to correct your order. We may be able to provide necessary pieces and parts to correct an order or we may arrange for items to be picked up by the shipper. If you receive a damaged item and you decide you do not want us to correct your order and you also no longer wish to keep your order, you may return the item under our Return Policy and Procedure.
Please inspect all deliveries immediately upon receipt and if you note damages, contact us within 24 hours and we will file proper claims. UPS, FedEx and Common Carriers may need to inspect damaged items and we ask that you make them available for inspection and pick-up. We may also need pictures of damaged items. If you note damages and the delivery was by Common Carrier, it is very important note the damage, even slight, on the driver's receipt at the time of delivery and to contact us within 24 hours. If the damages appear to be significant, note the damage on the driver’s receipt, refuse the delivery and contact us immediately with the details including the name of the freight company. For damages that were hidden and not noted at the time of Common Carrier delivery, you still must contact us within 24 hours for us to be able to help you.