184 Wagon Ford Road
Easley, SC 29640
Email: [email protected]
Reuse. Recycle. Relax...We'll provide the Service!
We strive to provide excellent customer service, the same sort of service with personal attention to detail that we seek when shopping online. Our business hours are 9 to 5, Monday through Friday. Sometimes during the day, call volume exceeds capacity and you might be prompted to leave a message. After hours, our telephone system records messages. We always return phone calls. You can also send us an email at any time; we will always reply, often right away!
Customer Service FAQ's
The charge on your credit card will appear as SHOP CAROLINA INC. Credit cards are authorized but not charged until an order has shipped. We may obtain a new authorization within 7 days of shipping. If a check is used for payment, your order will be processed once your check clears our bank.
Reply to the order confirmation email you received from [email protected] by using the Reply function in your email program and ask for the status of your order. The order confirmation email contains all the information we need to research the current status of your order.
Do I have to be home to receive delivery?
Other than for large and fully assembled items that are noted as traveling by Common Carrier, you do not have to be home to accept delivery - so ship to a location that is most convenient for you!
Where do you ship for free?
Free shipping is offered to residential and commercial destinations within the contiguous United States. Free shipping is never offered to Hawaii, Alaska or Puerto Rico. Shipping is not available outside the USA. We do regret, we cannot ship to PO and APO boxes, not because we do not support our troops, but because UPS and FedEx Ground do not deliver to APO boxes. Some of our customers from outside the USA have used Bongo, MyUS.com and MyAmericanShopper.com.
What about damages during shipping?
High-density poly furniture is rarely damaged during shipment. However if you receive a damaged item, we will work to correct your order. We may be able to provide necessary pieces and parts to correct an order or we may arrange for items to be picked up by the shipper. If you receive a damaged item and you decide you do not want us to correct your order and you also no longer wish to keep your order, you may return the item under our Return Policy and Procedure.
Please inspect all deliveries immediately upon receipt and if you note damages, contact us within 24 hours and we will file proper claims. UPS, FedEx and Common Carriers may need to inspect damaged items and we ask that you make them available for inspection and pick-up. We may also need pictures of damaged items. If you note damages and the delivery was by Common Carrier, it is very important note the damage, even slight, on the driver's receipt at the time of delivery and to contact us within 24 hours. If the damages appear to be significant, note the damage on the driver’s receipt, refuse the delivery and contact us immediately with the details including the name of the freight company. For damages that were hidden and not noted at the time of Common Carrier delivery, you still must contact us within 24 hours for us to be able to help you.