Customer Service

About | Shipping | Returns

Shop Carolina, Inc.
184 Wagon Ford Road
Easley, SC 29640

Telephone: 800-881-3727
Fax: 866-398-2032
Email: [email protected]

   Reuse. Recycle. Relax...We'll provide the Service!

We strive to provide excellent customer service, the same sort of service with personal attention to detail that we seek when shopping online.  Our business hours are 9 to 5, Monday through Friday.  Sometimes during the day, call volume exceeds capacity and you might be prompted to leave a message. After hours, our telephone system records messages. We always return phone calls.  You can also send us an email at any time; we will always reply, often right away!

Customer Service FAQ's

The charge on your credit card will appear as SHOP CAROLINA INC. Credit cards are authorized but not charged until an order has shipped. We may obtain a new authorization within 7 days of shipping. If a check is used for payment, your order will be processed once your check clears our bank.

Order Status
Reply to the order confirmation email you received from [email protected] by using the Reply function in your email program and ask for the status of your order.  The order confirmation email contains all the information we need to research the current status of your order.

Delays - COVID-19 ALERT!!! UPDATE as of 6/25/2020
Sometimes our web deals briefly overwhelm our poly furniture suppliers.  We always try to let you know via email of any delays or backorders.

Most poly manufacturers were shut down during the covid-19 outbreak and as some of them re opened production were faced with an overload in Spring orders and are playing catch-up. Since no one stocks this poly furniture folks are faced with longer shipping times even from the larger big box web stores who also rely on the same manufacturer supply chain to ship to their customers as we do.

Crazy times here in 2020 but understand you may be in a line ordering this furniture right now, its just a matter of which line your in. If you have an order placed with a website and you feel confident, they are communicating good and your willing to wait than stay with them. Try not to jump around from site to site ordering unless you have cause because of how busy things are. Manufacturers report seeing that customers cancel their order at one site and re ordering with another possibly thinking or being mislead the furniture will ship faster when it will not. For what its worth if you use a credit card to place your order never charges you upfront ( only authorizes ) your credit card and charges when your items ship and are on the way to you.

If you need to cancel your order we understand. Please contact us ASAP so we can make sure to get your order canceled with the manufacturer and avoid your furniture shipping out in error.

Be careful and call me "Kirk" the owner at 800-881-3727 if you have questions about a brand, lead times or your order status. Information is changing daily for each manufacturer.

Current shipping lead times per Manufacturer: 7/29/2020

Amish Gardens/Berlin Gardens - 7 to 8 weeks
Amish Polycraft - 3 to 4 weeks
Captiva Casual Collection - 12 weeks
Colonial Road - 14 weeks
CR Plastics - 12 weeks
Seaside Casual - 2 Weeks
Finch Poly Furniture - 10 to 12 weeks
Highwood Poly Furniture - Currently NOT accepting any new orders from their online dealers.
Luxury Poly Furniture - 1 to 2 weeks (if in stock) - if not in stock 10 to 12 weeks
Natra-Breeze Furniture - 12 to 14 weeks
Perfect Choice Furniture - 2 to 3 weeks
Poly Concepts Furniture - 8 to 10 weeks
Polyoutdoor Furniture - 6 to 8 weeks
Poly Park Furniture - 4 to 5 weeks

Polywood/Trex Furniture - Polywood announced to all their online dealers on 7/7/20 their lead times were now at 8-10 weeks. FYI Polywpood has closed its cushion and metal fabrication plants until further notice. All Euro, Trex Surf City metal and poly furniture is not currently being made. Order your polywood furniture without cushions and return later to order if you need cushions for your polywood furniture.

Tailwind Furniture - 3 to 4 weeks
Poly Fish Chair Company - 8 to 10 weeks
Wildridge Furniture - 6 to 7 weeks

Customers may cancel any standard order at any time before it ships.  Special and custom orders can be cancelled within 24 hours at no charge.  Partial credit will be due under our Money Back Guarantee if you refuse delivery of an order after it ships.

Items can be returned for any reason without question in accordance with our Money Back Guarantee.

Exchanges can be made under our Return Policy and Procedure. You can order the new item you wish through our website and we will credit your old item once it has been returned.  Or, you can return your old item for credit first and then order your new item. A restocking fee of 20% will be withheld on all returns accepted for exchange.

Damages, Defects and Incorrect Items
Inspect all deliveries immediately upon receipt. If you note damages, contact us within 24 hours and we will file proper claims. UPS, FedEx and Common Carriers may need to inspect damaged items and we ask that you make them available for inspection and pick-up. We may also need pictures of damaged items.

If you note damages and the delivery was by Common Carrier, it is very important note the damage, even slight, on the driver's receipt at the time of delivery and to contact us within 24 hours.  If the damages appear to be significant, note the damage on the driver’s receipt, refuse the delivery and contact us immediately with the details including the name of the freight company.  For damages that were hidden and not noted at the time of Common Carrier delivery, you still must contact us within 24 hours for us to be able to help you.

If you receive a damaged, defective or incorrect item, we will work to correct your order.  We may be able to provide necessary pieces and parts to correct an order or we may arrange for items to be picked up by the shipper, provide you with instructions for the pickup and provide delivery of proper items at no additional cost to you.

If you receive a damaged, defective or incorrect item and you decide you do not want us to correct your order and you no longer wish to keep your order, you may return the item under our Return Policy and Procedure.  Once inspection determines that the item was damaged, defective or incorrect - restocking fees will not be withheld from your credit.


Some of our own personal favorite poly lumber furniture Adirondack Chairs:

Amish hand-crafted Poly Fanback Adirondack Chair - Extra comfort (curved back, rolled seat edge, does not lean back too far)
Year round Sale Pricing!

Clemson Game Day Poly Adirondack Chair - Part of the College Game Day Poly Adirondack Chair collection, get your today!

See ALL our Poly Adirondack Chairs here!